Frequently Asked Questions
Everything you need to know about your Telesin gear and orders.
What devices are Telesin accessories compatible with?
Our products are specifically designed for major action camera brands including GoPro, DJI Osmo Action, Insta360, and various smartphone models. Please check the product description for specific model compatibility.
How long does shipping take for my order?
Standard international shipping typically takes 7-15 business days. Expedited shipping options are available at checkout and usually arrive within 3-5 business days depending on your location.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund or exchange.
Do Telesin products come with a warranty?
Yes, all Telesin electronic products and accessories come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are Telesin batteries safe for my camera?
Absolutely. Our batteries are engineered with high-quality cells and multiple protection layers (over-charging, short-circuit, and high-temperature protection) to ensure 100% safety and performance parity with original equipment.